Booking & Payment Policies
Payment Terms & Deposit
1
To secure your booking and schedule your project date, 100% of the estimated material costs (if I am supplying them) plus a 25% (up to $150) deposit on the project price are required upfront. The remaining balance is due immediately upon project completion.
Accepted Payment Methods & Limits
2
I accept Interac e-Transfer, Debit, Credit Card, Bank Draft, and Cash. Please note that I do not accept personal or business cheques. All projects are subject to 13% HST. My HST Registration Number is: 757093885RT0001
Quote Validity
3
Quotes are valid for 30 days from the date of issue.
Unforeseen Conditions & Scope Changes
4
Quotes are strictly based on visible conditions. If hidden issues are discovered once work begins (e.g., water damage, structural rot, or faulty wiring behind drywall), work will pause. You will be notified immediately, and a revised quote will be provided for your approval before work continues.
Project Materials
5
If I am sourcing materials for your project, payment for those materials is required upfront. For projects where you are supplying your own finishing materials (e.g., flooring, tile, doors, or fixtures), all materials must be physically on-site prior to our scheduled start date.
Cancellations & Rescheduling
6
I respect your time and ask that you respect mine. Cancellations or rescheduling requests made within 48 hours of the scheduled project start time will result in a forfeit of the upfront deposit.
Workmanship Guarantee
7
I take pride in my work. All labor is backed by a 30-day workmanship guarantee. (Note: This does not cover normal wear-and-tear or manufacturer defects on client-supplied materials).
Service Area & Travel
8
I proudly serve London, Ontario, and surrounding communities within a 25km radius. I am happy to accommodate projects outside of this primary service area; however, locations beyond the 25km boundary will incur a travel fee of $1.50 per kilometer driven outside the zone (calculated round-trip) to account for excess travel time, gas, and vehicle expenses.